Refund & Replacement Policy

At The Honest Mill, we take great care to ensure that every product reaches you in the best possible condition. Since our products are food items and fall under the perishable goods category, orders once confirmed cannot be cancelled, returned, or refunded.

However, if you experience any of the situations mentioned below, we will be happy to assist you and provide a fair resolution.

1. Damaged Product

If your order is delivered in a damaged condition, we will gladly replace the affected product.

To request a replacement:

Notify The Honest Mill within 2 days of delivery by emailing hello@thehonestmill.com.
Please include the following:
- Order Number
- Copy of the Invoice
- 1 clear image of the outer shipping box
- 2 clear images of the damaged product
- A complete unboxing video showing the damaged product

Important Notes:

In case your order contains multiple products, only the damaged product(s) will be eligible for replacement.
Once your request is verified, the replacement product will be dispatched within 7–10 business days.
Our customer support team will respond to your email within 24–48 business hours.

2. Missing Product

If any product is missing from your order, please inform us within 2 days of delivery.

Email us at:

hello@thehonestmill.com

Please include:

Order Number
Invoice Copy
1 image of the outer shipping box
2 clear images of the opened package
Complete unboxing video showing all items received

Important Notes:

Refunds will not be issued for missing products.
After verification, we will promptly dispatch the missing item at no additional cost.
Our support team will respond within 24–48 business hours.

3. Spoiled or Defective Product

If you believe that a product has spoiled or has a manufacturing defect, please notify us within 2 days of delivery.

Email us at:

hello@thehonestmill.com

Please include:

Order Number
Packaging Date / Manufacturing Date
Clear photographs or video of the product
A brief description of the issue

Please Note:

Our products are made using natural ingredients with minimal processing. As a result, slight variations in taste, texture, colour, aroma, or appearance are completely natural and should not be considered defects.

Therefore, returns or refunds will not be accepted for natural variations between batches.

If a genuine quality issue is found after our review, we will replace the product with a fresh one. Every claim is carefully investigated to ensure a fair outcome for both our customers and The Honest Mill.

Our support team will respond within 24–48 business hours and assist you throughout the process.